Refund Policy

1. Eligible for Refund

You may request a full refund if:

• Your eSIM has not been installed or activated on any device, and
• Your request is made within 7 days of the original purchase date.

2. Not Eligible for Refund

The following are generally not eligible for a refund:

• Any eSIM that has already been installed or activated on a device.
• Data that has already been consumed, in whole or in part.
• Connectivity issues caused by a locked, unsupported, or incompatible device.
• Connectivity issues caused by incorrect device settings, including APN configuration or disabled data roaming.
• An eSIM QR code that was deleted or lost after activation — once activated, an eSIM cannot be reinstalled or transferred to a new device.

3. Defective Service Exception

If your eSIM was activated but failed to connect due to a genuine fault on our end or our network provider's end (and not due to any of the causes listed in Section 2), contact us with your order ID and a description of the issue, including screenshots where possible. We will investigate with our eSIM provider and, if the fault is confirmed, issue a full or partial refund, or a free replacement eSIM, at our discretion.

4. How to Request a Refund

To request a refund, email us at info@nextrip.shop with:

• Your order ID or confirmation number.
• The email address used at checkout.
• A brief description of the reason for your request.

5. Refund Method and Timing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer's processing times.

6. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision. The policy in effect at the time of your purchase will apply to that order.

7. Contact Us

NexTrip LLC

Email: info@nextrip.shop

Address: 30 N South Gould Street, Ste N, Sheridan, WY 82801, United States